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Rally | HelpCenter
The Booking Process for Event
I can’t find a pick-up point that is convenient for me. How do I add a new city?
I can’t find the event I want to go to on your site. Can you add it for me?
How do I know if my trip is confirmed? What happens if not enough people book?
How many people are required on my trip in order for it to be confirmed?
Why do some trips require a minimum number of riders?
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What will my bus be like? Will there be outlets and WIFI?
Is there a restroom on the bus?
Who are the bus companies that will run my trip?
Bus Captains/Trip Leaders
What is a bus captain?
How do I sign up to be a bus captain?
Pick-Up Before the Event
When should I arrive at my Rally Point (departure location)?
Will there be parking near my Rally Point?
What if a bus comes late?
How do I make sure I get on the same bus as my friends?
Where's my ticket?
What can I bring with me on the bus?
Is alcohol allowed on board?
Can I leave my stuff on the bus?
Will my bus have multiple stops on the way to the venue?
Does my group need money for tolls or gas on the trip?
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Pick-Up After the Event
When does my bus depart from an event?
How will I find the bus after the event?
Should I tip the bus driver?
Who is liable if I trip or fall, or incur any incident, at the Rally Point?
Rally Policies and Perks
Can I transfer my booking to someone else?
Can I transfer my tickets to another Rally Point?
How do I cancel my booking?
What is Rally’s cancellation policy?
Does Rally offer discounts, referrals or reward miles?
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What is Rally doing to address traveling safely during the pandemic?
Can I customize my trip to suit my own safety standards?
Should I board a bus if I’m feeling any flu-like symptoms?
Has your cancellation policy changed due to Covid? What if my event is canceled?
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OurBus | HelpCenter
Before you book
How to book a ticket?
How to book a one-way trip?
How much luggage can I carry?
How can I cancel my trip/ticket?
How can I reschedule my trip?
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On the day you travel
How can I find my stop location?
How can I track my bus?
How will I identify my bus?
How can I cancel my booking?
How can I reschedule my ticket?
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About SuperSaver Pass
How to book a ticket using the SuperSaver Pass?
I canceled my ticket but the coupon seems to be non-working when I am trying to rebook
About Rally OurBus Wallet
How do I activate my wallet?
How can I transfer money in my OurBus Wallet to my CC?
How do I use my wallet credit if I don’t have an OurBus account?
Frequently Asked Questions
What do I do if I cannot find my ticket?
How do I make an ADA request?
How can I retrieve my belongings that I left behind on the bus?
How do I reset my OurBus password?
I want to unsubscribe from OurBus emails.
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