Helpdesk

If you wish to book a ticket, just follow these simple steps:  Step 1: Open https://www.ourbus.com or the OurBus app (Download the app from the Google P...

Follow these steps to book a one-way trip:  Step 1: Open https://www.ourbus.com or the OurBus app (Download the app from the Google Play Store or the Ap...

Here's a quick read about our luggage policy: You can carry 1 piece of large luggage weighing up to 50 pounds that can be stored under the bus and does...

If you wish to cancel a ticket, just follow these simple steps: Click on "Cancel Ticket" in your original OurBus confirmation email.  Alterna...

If you wish to reschedule your ticket, just follow these simple steps: Our reschedule process works via cancellation. If your scheduled departure is more...

If you wish to get ADA assistance, just follow these simple steps: You can request ADA assistance at the time of booking a trip with us. However, you have ...

OurBus does not allow animals or pets, except for trained service animals assisting a traveler with special needs.  Service animals must be in a harness st...

For the coupon to be applied, you must be signed in to your OurBus account from the same email on which you received the coupon.  Once you are logged in, o...