Helpdesk

If you wish to book a ticket, just follow these simple steps:  Step 1: Open https://www.ourbus.com or the OurBus app (Download the app from the Google P...

Follow these steps to book a one-way trip:  Step 1: Open https://www.ourbus.com or the OurBus app (Download the app from the Google Play Store or the Ap...

Passengers are allowed to bring one suitcase (up to 50 lbs) for storage in the cargo hold and one small handbag to be kept on their lap. Please note that ca...

If you wish to cancel a ticket, just follow these simple steps: Click on "Cancel Ticket" in your original OurBus confirmation email.  Alterna...

To reschedule your OurBus ticket, here's how it works.  If your scheduled departure is more than 60 minutes away, you can simply reschedule your origin...

If you wish to get ADA assistance, just follow these simple steps: You can request ADA assistance at the time of booking a trip with us. However, you have ...

OurBus does not allow animals or pets, except for trained service animals assisting a traveler with special needs.  Service animals must be in a harness st...

For the coupon to be applied, you must be signed in to your OurBus account from the same email on which you received the coupon.  Once you are logged in, o...

All infants and children, regardless of age, must have a separate ticket, including those who may sit on a parent’s lap. A car seat can be brought if re...