Helpdesk

The Booking Process for Event 10

• I can’t find a pick-up point that is convenient for me. How do I add a new city?
• I can’t find the event I want to go to on your site. Can you add it for me?
• How do I know if my trip is confirmed? What happens if not enough people book?
• How many people are required on my trip in order for it to be confirmed?
• Why do some trips require a minimum number of riders?

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The Bus 3

• What will my bus be like? Will there be outlets and WIFI?
• Is there a restroom on the bus?
• Who are the bus companies that will run my trip?

Bus Captains/Trip Leaders 2

• What is a bus captain?
• How do I sign up to be a bus captain?

Pick-Up Before the Event 5

• When should I arrive at my Rally Point (departure location)?
• Will there be parking near my Rally Point?
• What if a bus comes late?
• How do I make sure I get on the same bus as my friends?
• Where's my ticket?

The Trip 10

• What can I bring with me on the bus?
• Is alcohol allowed on board?
• Can I leave my stuff on the bus?
• Will my bus have multiple stops on the way to the venue?
• Does my group need money for tolls or gas on the trip?

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Pick-Up After the Event 4

• When does my bus depart from an event?
• How will I find the bus after the event?
• Should I tip the bus driver?
• Who is liable if I trip or fall, or incur any incident, at the Rally Point?

Rally Policies and Perks 6

• Can I transfer my booking to someone else?
• Can I transfer my tickets to another Rally Point?
• How do I cancel my booking?
• What is Rally’s cancellation policy?
• Does Rally offer discounts, referrals or reward miles?

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Rider Safety 4

• What is Rally doing to address traveling safely during the pandemic?
• Can I customize my trip to suit my own safety standards?
• Should I board a bus if I’m feeling any flu-like symptoms?
• Has your cancellation policy changed due to Covid? What if my event is canceled?

Miscellaneous 2

• I have a question that isn't answered here.
• I have an idea for how you can improve...

Before you book 8

• How to book a ticket?
• How to book a one-way trip?
• How much luggage can I carry?
• How can I cancel my trip/ticket?
• How can I reschedule my trip?

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On the day you travel 8

• How can I find my stop location?
• How can I track my bus?
• How will I identify my bus?
• How can I cancel my booking?
• How can I reschedule my ticket?

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About SuperSaver Pass 2

• How to book a ticket using the SuperSaver Pass?
• I canceled my ticket but the coupon seems to be non-working when I am trying to rebook

About Rally OurBus Wallet 3

• How do I activate my wallet?
• How can I transfer money in my OurBus Wallet to my CC?
• How do I use my wallet credit if I don’t have an OurBus account?

Frequently Asked Questions 7

• What do I do if I cannot find my ticket?
• How do I make an ADA request?
• How can I retrieve my belongings that I left behind on the bus?
• How do I reset my OurBus password?
• I want to unsubscribe from OurBus emails.

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