If you wish to reschedule your ticket, just follow these simple steps:
Our reschedule process works via cancellation. If your scheduled departure is more than 30 minutes away, you can simply cancel your original ticket on our website or app and transfer the funds as stored credit to OurBus Wallet. This credit will reflect in your wallet immediately, and you can use this to book another ticket.
Remember that you will need to pay the difference in fare, if any, for a new reservation.
Please Note: If the bus provider is Best Bus/DC Trail, tickets can be cancelled or rescheduled 60 minutes before the departure time, in comparison to our regular cancellation/reschedule policy, which is 30 minutes.
What is the deadline for rescheduling my OurBus ticket?
You can reschedule/cancel your ticket for free 30 minutes prior to the scheduled departure time