Frequently Asked Questions

What do I do if I cannot find my ticket?
Log in to the OurBus application or website and go to the “My Passes” section under “My Account”. You should be able to find your upcoming travel tickets u...
Thu, 5 Jan, 2023 at 11:34 AM
How do I make an ADA request?
You can raise an ADA request with us during the booking process of your tickets.  Once you have selected a trip that you would like to make, you will be r...
Thu, 10 Nov, 2022 at 9:51 AM
How can I retrieve my belongings that I left behind on the bus?
We request you to kindly reach out to us via live chat or email us at with the detailed description of the lost item and your ticket reference...
Wed, 9 Nov, 2022 at 3:24 PM
How do I reset my OurBus password?
In case you forgot your login password, just visit the OurBus login page and click on “Recover Now”.  Follow the onscreen instructions to reset your accoun...
Thu, 10 Nov, 2022 at 9:54 AM
I want to unsubscribe from OurBus emails.
Please write an email to us at telling us the reason why you wish to unsubscribe. This will help us curate better content for you in the fu...
Wed, 9 Nov, 2022 at 3:12 PM
How can I file a complaint?
Our customer experience team is available 24 hours for any queries.  Please send us an email at and we will do our best to assist you.
Wed, 9 Nov, 2022 at 3:14 PM
How early should I arrive to my stop?
To avoid missing your bus, we recommend that passengers arrive at the stop at least 15 minutes before the scheduled departure time.
Wed, 9 Nov, 2022 at 3:43 PM